Customer satisfaction is the key to surviving in today's competitive marketplace. Whether your organization depends on face-to-face, telephone, or web-based transactions to serve your customers, you need the right contact center and customer-service tools necessary to respond. That's where Verizon's IP Web Center can help.

IP Web Center is a network-based contact center offering that is fully managed within the Verizon Business application-hosting facilities. IP Web Center provides you with comprehensive customer support capabilities utilizing Voice over IP (VoIP) without requiring a costly investment in software and hardware. Why settle for a traditional call center when you can have a flexible, cutting-edge contact center?

IP Web Center's web capabilities can help your organization enhance its customer interactions without depleting your internal resources. With IP Web Center, your organization can:

• Establish long-term relationships by delivering consistent service and support
• Reduce the customer decision-making interval and close the sales cycle effectively and efficiently
• Support web, VoIP, and telephony customer interactions without costly and difficult-to-maintain equipment
• Increase cross-sell and up-sell opportunities using voice and data collaboration techniques
• Implement customer-centric marketing strategies for your highest revenue customers
• Manage the customer experience by using real-time web monitoring
• Control costs with simple monthly fee pricing

Better Customer Service

With IP Web Center, you improve the lines of communication between you and your customers, because your customers choose the method of contact most convenient to them.

Gives your customers the ability to:

• "Call in" to your contact center via phone, fax, email, or your public website
• Wait in queue for the next available customer service agent
• Leave a voicemail message
• Request a callback from an agent

Gives your agents the ability to:

• Flag special or returning customers at a specific priority level, so that your agents know how to treat them accordingly
• Intelligently route customers to the best skilled agent available, as defined by your administrators and based on your business rules
• Expertly field customer inquiries by having scripts, FAQs, as well as customized account information at their fingertips
• Use web collaboration tools to guide customers through your public website and send helpful URLs in real-time

Cost-Effective

IP Web Center combines the strengths of both Verizon's Web Center and our network-based IP technologies to expand your contact center capabilities while eliminating the need for multiple networks.

• Toll Free, local, and long distance are handled over a single IP network
• No large capital outlay is necessary - only the addition of Verizon's VoIP option
• Requires no customer premises equipment (CPE), software licenses, or IT resources
• Agents need only a PC, a broadband Internet connection, and telephone to use the application
• They can work from any location, including a traditional contact center office, while on the road, or in a home office

Flexible Pricing

With usage-based pricing and a virtual footprint, IP Web Center makes it easy for your contact center to match your business needs - supporting seasonal spikes in traffic, special promotional offerings, business recovery, and even technology migration.

• You can sign up immediately and just pay a monthly recurring fee, which is based on the number of agents and supervisors logged on during the billing cycle
• With an optional month-to-month contract, you can opt out at any time