Verizon Toll-Free Service is an efficient, cost-effective way to grow your business and expand your market. Toll-free calling can benefit your business by enhancing the effectiveness of your marketing efforts and by improving customer service.
Toll-free service is an invitation for your customers to call you whenever they need to from wherever they are, easily and conveniently at no cost to them.
Convenient Billing
- Incoming toll-free calls are billed at the same low rate as your Verizon Long Distance calling plan.
- All your long distance Toll-free calls are sorted by Toll-free number on your monthly long distance bill.
- Each call detail listing displays the origination number and location, call duration and usage charge.
Intelligent Network
Our intelligent network allows you to route incoming toll-free calls and customize your toll free area of service according to your specific business needs. Verizon Toll-Free Service offers the following optional features to customize your service to meet your business needs.
Origination
Allows calls to be routed based on specific information related to the caller and/or where the caller resides.
| Tailored Call Coverage |
Allows you to block calls by area code or by state. |
| Point-of-Call or Geographic Routing |
- Allows you to arrange for calls made to a single toll- free number to be routed to an alternate destination based on each call's point of origin.
- Point of origin can be defined as a state or area code.
- For example: you can divide the country into four regions with each region having a designated call center.
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| Payphone Blocking |
Limits calls from payphones |
Enhanced Routing Features
Customizable routing of your toll-free traffic is available based on your specific business needs.
| Day of Year Routing |
Allows for a special routing plan for specific holidays or key company events |
| Day of Week Routing |
Allows for the routing of calls to a single toll-free number to different answering locations depending on the time of day |
| Time of Day Routing |
Allows for the routing of calls to a single toll-free number to different answering locations depending on the day of the week |
| Area Code/Exchange Routing |
Calls can be routed to multiple answering locations based on the originating area code or local exchange |
| Percent Allocation |
Calls can be routed to multiple answering locations on a percentage basis |
| Menu Routing |
Enables callers to choose the path to reach a specific person, department, location, or message announcement. You can specify which menu options callers will hear, empowering them to make routing decisions without the help of a live operator.
Menus or messages can be recorded using a Verizon Business provided voice talent (male or female) with a variety of tones, or the customer can record his or her own message.
- Recording is included in the application installation charge
- No monthly storage charge for messages
- Menus are only charged on calls when used
- Only one menu charged per call
- Caller is prompted to use touchtone keypad to determine the next step and is sent to the appropriate location
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| Alternate Routing |
- Pre-define alternate routing arrangements that can be activated upon command in the event of an emergency
- Pre-define up to 99 alternate routing plans per toll-free number.
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| Toll Free Guardian |
Provides an alternate routing arrangement for domestic Verizon toll-free Service. If you are unable to receive toll-free service calls for any reason, Verizon will provide one of the following:
- If the toll-free number that is out of service is a toll-free business line, Verizon will re-route traffic to another existing business line
- If you do not have another existing toll-free termination to accept calls from the affected service, Verizon will establish a new business line termination and re-route the affected service to this new, temporary alternate line. You must supply an existing phone number.
- Verizon will re-route to a standardized pre-recorded message explaining service conditions and requesting callers to call back later. This feature is designed solely to explain service conditions and provides no media-related or other information or service. Calls will terminate after the selected message has played.
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Termination
Refers to the features related to the customer premise. The features below are available on Dedicated Access Facilities (T-1 or ISDN PRI).
| DNIS (Dialed Number Identification Service) |
- Provides the toll-free number that was dialed. The main DNIS application is to route toll-free calls differently and/or answer incoming toll-free calls differently based on the toll free number dialed.
- Improves the effectiveness of your toll-free marketing
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| Real-Time ANI (Automatic Number Identification) |
- Provides the toll-free caller's phone number in real time as the call is delivered
- Improves the effectiveness of your toll-free marketing and operations
- As the toll-free call is being delivered to your location, the ANI can be simultaneously captured by customer premise databases.
- Answering agents can instantly receive the caller's information, making the call more efficient (and cheaper) to handle
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Online Tools
The Verizon Business Customer Center is a comprehensive online tool that allows you to:
- Communicate with Verizon
- Monitor existing services
- Review invoices online
- Report on network performance
| Traffic Monitor |
- Monitor toll-free traffic activity in near real time
- Pinpoint critical information faster than ever before
- View summary information on toll-free numbers within minutes, as well as the call detail
- Available for single toll-free numbers or multiple toll-free numbers
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| Usage Tracking and Analysis |
Access more than 65 standard reports or generate customized reports to:
- Analyze your bill charges
- Assign custom data to bill views and reports
- Manage internal cost allocations
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| Network Call Redirect (NCR) |
Allows calls that would normally go unanswered because of busies, or ring-no answers to be re-routed to another location. |
| Toll Free Network Manager |
Used as a Disaster Recovery Solution, this Web-based routing tool provides near real-time traffic management
- Review, add, change, or delete routing plans
- Define and implement alternate routing plans for disaster recovery
- Track and manage routing plan orders
- 24X7 Network Manager customer support
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Extended Coverage
In addition to the entire United States, you can also receive toll free calls from Canada and the U.S. Territories. U.S. Territories include Puerto Rico, U.S. Virgin Islands, Guam and The Commonwealth of the Northern Mariana Islands (Saipan).
Customized Toll Free Area of Service
You can customize the specific areas where you want to be able to receive toll-free calls. Toll Free area of service can be customized by state, by LATA, by area code or by local exchange.
